TeamSupport
About TeamSupport
TeamSupport is a cloud-based customer support platform built specifically for B2B SaaS companies, offering tools for ticketing, live chat, customer self-service, success management, analytics, and AI-powered features. It focuses on enhancing collaboration between support, success, product, and development teams to manage long-term customer relationships and improve customer retention.
Company Details
- Website
- https://www.teamsupport.com
- Funding
- Private Equity-Backed
- Total Raised
- $17M
- https://www.linkedin.com/company/teamsupport
Specializations
- B2B Customer Support
- SaaS
- Customer Relationship Management
- AI
- Help Desk
Certifications
- SOC 2 Type II
- GDPR Compliant
- HIPAA
- EU-U.S. Data Privacy Framework
Products & Solutions (3)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| AI Assist | customer-support | Help Desk & Ticketing | AI-powered copilot for customer support agents to summarize tickets, draft responses, and gain insights. |
| Messaging & Live Chat | customer-support | Live Chat & Messaging | AI-powered live chat and messaging for B2B customer support and engagement. |
| Unified Support Platform for B2B SaaS | customer-support | Help Desk & Ticketing | Unified B2B SaaS customer support for stronger customer relationships. |
Notable Customers
- ALA
- Teladoc
- NBA
- Fujifilm
- Comcast