livechat
About livechat
LiveChat is a public SaaS company that provides an AI-powered customer service platform, offering live chat, helpdesk, chatbot, knowledge base, and website widget solutions to help businesses engage website visitors, automate support, and improve customer satisfaction in real time.
Company Details
- Website
- https://www.livechat.com
- Funding
- IPO
- Stock Ticker
- TXTP
- https://www.linkedin.com/company/livechat-software
Specializations
- SaaS
- Customer Support
- Live Chat
- Chatbots
- Customer Experience
- AI/ML
Certifications
- GDPR Compliant
- HIPAA Compliance (for Enterprise plan)
Products & Solutions (5)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| ChatBot | customer-support | Chatbots & Virtual Agents | Automate customer service and sales with AI chatbots, built without coding. |
| HelpDesk | customer-support | Help Desk & Ticketing | A simple ticketing system to manage all customer messages and support tickets. |
| KnowledgeBase | collaboration | Document Collaboration | Optimize product information, empower support agents, and deliver round-the-clock customer support. |
| LiveChat | customer-support | Live Chat & Messaging | AI-powered live chat for sales, support, and customer engagement. |
| OpenWidget | marketing | ABM & Personalization | A free website widget for customizing and enhancing websites. |
Notable Customers
- Adobe
- Asus
- LG
- Acer
- Better Business Bureau
- Air Asia