Order Management Solutions
Optimize your supply chain with intelligent order, inventory, and customer care solutions.
Executive Summary
MercuryGate's Order Management Solutions, now integrated under Infios, offer a comprehensive suite designed to streamline and optimize the entire order lifecycle within complex supply chains. These solutions encompass critical functionalities such as commerce engagement, intelligent inventory management, advanced order promising and optimization, and robust customer care capabilities. The platform aims to enhance operational efficiency, improve order accuracy, and elevate customer satisfaction by providing end-to-end visibility and control. By uniting warehousing, transportation, and order management into a single, cohesive platform, MercuryGate (Infios) enables businesses to achieve seamless coordination across their supply chain. This integrated approach facilitates proactive decision-making, optimizes resource allocation, and ensures timely and accurate fulfillment. The focus on intelligent inventory and order optimization helps companies meet dynamic market demands while minimizing costs and maximizing service levels.
Use Cases
- Optimizing inventory across multiple locations and channels.
- Improving accuracy and speed of order promising and fulfillment.
- Streamlining the entire order lifecycle from commerce engagement to delivery.
- Enhancing customer service capabilities for order inquiries and support.
- Unifying warehousing, transportation, and order management operations on a single platform.
Features
Visibility
- Real-time Order Tracking: Monitor the status and location of orders throughout the entire fulfillment process, from placement to final delivery.
- Inventory Visibility: Gain real-time insights into inventory levels across all locations and channels to prevent stockouts and optimize allocation.
Intelligence
- Dynamic Order Promising: Accurately promise delivery dates based on real-time inventory, capacity, and transportation constraints.
- Inventory Optimization: Utilize intelligent algorithms to optimize inventory levels, reduce carrying costs, and improve service levels across the network.
- Fulfillment Optimization: Optimize order routing and fulfillment strategies to minimize costs, maximize delivery speed, and meet customer expectations.
Support
- Customer Service Tools: Empower customer service teams with comprehensive tools to manage order inquiries, changes, returns, and issue resolution efficiently.
- Infios Academy Training: Access a wide range of product courses and certification programs through Infios Academy for users of all skill levels.
Technical Specifications
- Architecture
- Unified platform integrating warehousing, transportation, and order management into a single cohesive system.
- Deployment
- SaaS
- Authentication
- SSO/SAML
- API Available
- Yes
Integrations
- EDI
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Mercury
MercuryGate International provides powerful transportation management solutions (TMS) for shippers, 3PLs, freight forwarders, brokers, and carriers. Acquired by Körber Supply Chain Software (now Infios) in 2024, its comprehensive SaaS product suite supports all transportation modes and segments, leveraging AI, ML, and connected technologies to optimize logistics and supply chain functions.