Oracle Order Management Cloud
Manage orders from all channels for a single view of the customer and streamlined order-to-cash.
Executive Summary
Oracle Order Management Cloud provides a comprehensive solution for managing customer orders across all channels, offering a single, unified view of the customer and their order journey. It enables organizations to efficiently capture, price, and configure orders, whether entered directly or received from external systems like e-commerce platforms or CRM. The platform streamlines the entire order-to-cash process, from initial order capture and global order promising to fulfillment and invoicing. By centralizing order data and automating workflows, it helps businesses improve operational efficiency, reduce errors, and enhance customer satisfaction through faster, more accurate order processing and real-time visibility into order status.
Use Cases
- Omnichannel Order Capture: Capture and manage customer orders originating from diverse channels such as web stores, EDI, call centers, and direct sales, consolidating them into a single system.
- Complex Order Configuration & Pricing: Support the configuration of complex products and services, applying dynamic pricing rules and discounts to ensure accurate order totals.
- Global Order Promising & Fulfillment: Leverage real-time inventory and supply chain data to promise accurate delivery dates and optimize order fulfillment across global operations.
- Order-to-Cash Process Automation: Automate and streamline the entire order lifecycle, from order entry and validation to fulfillment, shipping, and financial settlement.
- Integration with External Systems: Seamlessly integrate with CRM, ERP, warehouse management, and other external systems using robust REST APIs for end-to-end process flow.
Technical Specifications
- Architecture
- Cloud-native architecture leveraging Oracle Cloud Infrastructure.
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- Oracle Cloud Infrastructure
Security & Compliance
Certifications: GDPR, SOC 2, ISO 27001
Encryption: Data encryption at rest and in transit
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Oracle
Oracle Corporation is a global technology company that provides cloud infrastructure and applications, database software, and enterprise IT solutions. Oracle Learning is the company’s training and certification offering, providing role-based learning paths, digital training, and credentials to help organizations adopt and optimize Oracle technologies.
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