Wrike
The most intelligent work management platform for cross-functional teams.
Executive Summary
Wrike is a versatile work management platform designed to streamline collaboration and project execution for cross-functional teams. It offers robust tools for task management, resource planning, and workflow automation, enabling organizations to gain full visibility into projects and drive efficiency. Wrike's key business value lies in its ability to connect effort with business results, supported by advanced security, AI-powered features, and extensive integration capabilities, making it suitable for teams across marketing, creative, product, and IT.
Use Cases
- Managing marketing campaigns and creative projects
- Streamlining product development and launch processes
- Coordinating IT operations and service desk requests
- Facilitating cross-functional team collaboration
- Optimizing resource allocation and workload management
- Automating routine tasks and workflows
Features
Visibility
- Customizable Dashboards: Personalized dashboards provide quick, high-level overviews of project progress, tasks, and team performance.
- Multiple Project Views: Offers various views including Gantt charts for timelines, Kanban boards for workflow, table view, calendar view, and resource view for flexible project tracking.
- Real-time Reporting: Generate instant reports on project status, team productivity, and resource utilization to make data-driven decisions.
- Workload Management: Tools to visualize and manage team workloads, ensuring balanced distribution of tasks and preventing burnout.
Intelligence
- Wrike AI & Copilot: AI-powered features like Wrike Copilot assist with task creation, content generation, and provide intelligent insights to accelerate work.
- AI Project Risk Predictions: Leverages AI to identify potential risks in projects, allowing for proactive mitigation and improved project success rates.
- No-code Automation Builder: Enables users to create custom automation rules and workflows without coding, streamlining repetitive tasks and processes.
- Smart Search: Intelligent search capabilities to quickly find relevant information, tasks, and files across the platform.
Support
- Comprehensive Help Center: An extensive online knowledge base with articles, guides, and tutorials for self-service support.
- Live Chat Support: Available 24/5 for paid users directly within the Wrike Workspace for immediate assistance.
- Phone Support: Priority phone support is available 24/5 for Premium and Premium Plus support plans.
- Dedicated Customer Success Manager (CSM): Enterprise and higher-tier plans often include a dedicated CSM for personalized guidance and strategic support.
Technical Specifications
- Architecture
- Cloud-native SaaS, Multi-tenant cloud
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, MFA, OAuth 2.0
- API Available
- Yes
- MCP Server
- No
Infrastructure
- Google Cloud Platform
- AWS
AI/ML Stack
- NLP
- Machine Learning
- LLM
Integrations
- Salesforce
- Microsoft Teams
- Tableau
- Jira
- Adobe
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, ISO 27701, TX-RAMP Level 1, CSA STAR Level 2, GDPR, CCPA, HIPAA, EU-U.S. Data Privacy Framework, UK Extension to EU-U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Framework
Encryption: AES-256 at rest (with per-file keys and file system encryption), TLS 1.2/1.3 in transit (AES 256 bit algorithm in CBC mode and 2048-bit server key length). Double encryption is also mentioned.
Pricing
- Model
- Per user/month, Tiered subscription, Custom enterprise
- Starting Price
- Free for unlimited users (limited features), Team at $9.80/user/month, Business at $24.80/user/month, Enterprise with custom pricing.
- Target Customer
- SMB to Enterprise
- Contract Type
- Annual (billed annually)
- Free Trial
- Yes, 14 days (credit card required)
About wrike
Wrike is a cloud-based work management and project collaboration platform that helps teams plan, execute, and track work across marketing, product, and operations. The company offers configurable workflows, real-time collaboration, and reporting tools designed for enterprise-scale teams.