Jira

Plan, track, and release world-class software with the number one project management tool for agile teams.

by Atlassian · Project Management

Executive Summary

Jira is a flexible project management platform designed for agile teams to plan, track, and release software and manage various types of work. It is widely used by software development teams, IT, and other business functions to streamline workflows, track issues, and enhance collaboration. The platform provides comprehensive tools for bug tracking, issue management, and agile methodologies, helping teams deliver value efficiently and effectively.

Use Cases

  • Software Development (Scrum, Kanban, DevOps)
  • Bug and Issue Tracking
  • IT Service Management (ITSM) via Jira Service Management integration
  • Project Portfolio Management
  • Business Process Management (e.g., HR, Marketing, Legal workflows)
  • Contract Management (with marketplace apps)

Features

Visibility

  • Agile Boards (Scrum & Kanban): Visualize workflows, track progress, and manage backlogs with flexible Scrum and Kanban boards, supporting various agile methodologies. [6]
  • Roadmaps: Create, manage, and visualize epics and larger initiatives, providing a high-level overview of project timelines and dependencies. [6]
  • Customizable Dashboards: Build personalized dashboards with various gadgets to display real-time data, reports, and key performance indicators relevant to individual users or teams. [3, 6]
  • Advanced Search with JQL: Utilize Jira Query Language (JQL) for powerful and precise searching across all issues, allowing users to create complex filters and save them for reporting. [6]

Intelligence

  • AI-powered Search: Search for work items using everyday language, making it easier to find relevant information without complex queries. [9]
  • Natural Language Automation: Create automation rules using natural language, simplifying the setup of complex workflows and reducing manual effort. [9]
  • Content Summarization: Leverage AI to summarize comments, issue details, and content from linked documents (e.g., Confluence, Google Docs), providing quick overviews. [9]
  • Task and Work Item Suggestions: Receive AI-generated suggestions for tasks based on parent work items and find similar work items to improve consistency and efficiency. [9]

Support

  • Extensive Knowledge Base & Documentation: Access a vast library of articles, guides, and tutorials for self-service support and learning. [4]
  • Atlassian Community: Engage with a global community of users and experts to ask questions, share knowledge, and find solutions. [4]
  • Tiered Technical Support: Receive technical support via email and chat, with varying response times and availability (business hours to 24/7) depending on the subscription plan. [4, 30]
  • Dedicated Customer Success Management: Enterprise plans often include dedicated support and customer success managers for strategic guidance and personalized assistance. [4]

Technical Specifications

Architecture
Cloud-native SaaS
Deployment
Cloud/SaaS
Authentication
SSO, SAML 2.0, MFA, OAuth 2.0, API Tokens
API Available
Yes
MCP Server
No

Infrastructure

  • AWS

AI/ML Stack

  • NLP
  • Machine Learning

Security & Compliance

Certifications: SOC 2 Type II, ISO 27001, ISO 27018, GDPR

Encryption: AES-256 at rest, TLS 1.2+ in transit with Perfect Forward Secrecy (PFS)

Pricing

Model
Per user/month
Starting Price
$7.91 per user/month
Target Customer
SMB to Enterprise
Contract Type
Monthly available, Annual (with discounts), Multi-year discounts for Enterprise
Free Trial
Yes, Free plan up to 10 users; 7-day or 30-day free trials for paid plans (credit card required)

Ratings & Reviews

G2: 4.3/5

About Atlassian

Atlassian Corporation Plc is an Australian-American proprietary software company specializing in collaboration tools for software development, project management, and IT service management. Founded in 2002, Atlassian provides innovative enterprise products to help teams organize, discuss, and complete their work efficiently.

Founded: 2002 · Headquarters: Sydney, NSW, Australia · Employees: 10,001+ · Public

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