Jira Work Management

Revolutionary work management for business teams, powered by Jira.

by Atlassian · Project Management

Executive Summary

Jira Work Management is Atlassian's project management tool specifically designed for non-software business teams like marketing, HR, finance, and operations. It enables seamless collaboration across departments and with technical teams, offering intuitive views, customizable workflows, and powerful automation. The platform provides immediate value through templates and fosters cross-company alignment by connecting all work in one place.

Use Cases

  • Managing marketing campaigns, content calendars, and creative asset production.
  • Streamlining HR processes such as employee onboarding, recruitment, and performance reviews.
  • Coordinating financial operations, budget approvals, and audit processes.
  • Optimizing operational workflows, logistics, and process improvement initiatives.
  • Planning and executing events, from small team gatherings to large-scale corporate functions.
  • Facilitating seamless collaboration between business teams and software development teams on shared projects.

Features

Visibility

  • Multiple Project Views: Visualize work in various ways including List, Board, Calendar, and Timeline views to suit different team preferences and project needs.
  • Customizable Dashboards: Create personalized dashboards to track key performance indicators, project progress, and team workload at a glance.
  • Summary View: Get a high-level overview of project status, upcoming deadlines, and team activity in a consolidated summary.
  • Cross-Project Visibility: Integrate with other Jira products (Software, Service Management) to gain visibility into dependencies and progress across technical and business teams.

Intelligence

  • Powerful Automation Engine: Automate repetitive tasks, update statuses, assign tasks, and send notifications using rule-based, scheduled, and smart automation to streamline workflows.
  • Pre-built Templates: Access over 23 industry-researched templates for various business functions (marketing, HR, finance, operations) to quickly set up projects with optimized workflows.
  • Customizable Workflows: Design and adapt workflows with a drag-and-drop interface to match the unique processes and needs of any business team.
  • AI-Powered Threat Detection (via Atlassian Guard): Atlassian Guard enhances security with AI-powered analytics to detect suspicious activities and potential vulnerabilities across the Atlassian environment.

Support

  • Community Support: Access a vast online community for peer-to-peer assistance, best practices, and troubleshooting.
  • Extensive Documentation and Tutorials: Utilize a rich library of guides, articles, and video tutorials to learn and master the platform's features.
  • Live Chat Support: Paid plans (Standard, Premium) typically include live chat support for direct assistance with product issues.
  • Dedicated Customer Success Manager: Enterprise-level customers often receive a dedicated Customer Success Manager for strategic guidance and personalized support.

Technical Specifications

Architecture
Cloud-native SaaS, built on the Jira platform, utilizing a Java web application architecture with an MVC framework (WebWork 1), JSP for the view layer, PICO for dependency injection, and Apache OFBiz Entity Engine for persistence.
Deployment
Cloud/SaaS
Authentication
SSO, SAML 2.0, MFA, OAuth 2.0, role-based access controls.
API Available
Yes
MCP Server
No

Infrastructure

  • AWS

AI/ML Stack

  • Machine Learning

Integrations

  • Confluence
  • Slack
  • Microsoft Teams
  • Google Drive
  • Trello

Security & Compliance

Certifications: SOC 2 Type II, ISO 27001, ISO 27018, PCI DSS, FedRAMP, GDPR

Encryption: AES-256 at rest, TLS 1.2+ with Perfect Forward Secrecy (PFS) in transit.

Pricing

Model
Per user/month, tiered subscription, custom enterprise
Starting Price
Free for up to 10 users, Standard at $9.05/user/month (up to 100 users), Premium at $18.30/user/month (up to 100 users), Enterprise (contact sales).
Target Customer
SMB to Enterprise
Contract Type
Monthly, Annual (with potential discounts for annual billing)
Free Trial
Yes, 30 days (credit card required)

About Atlassian

Software company providing collaboration and productivity tools including Jira, Confluence, Trello, and Bitbucket for software development and project management.

Founded: 2002 · Headquarters: Sydney, Australia; San Francisco, United States · Employees: 10000+ · Public