Jotform
Build powerful online forms, automate workflows, and collect data effortlessly.
Executive Summary
Jotform is a comprehensive online form builder that empowers individuals, small businesses, and large enterprises to create custom forms, collect diverse data, and automate workflows. It offers a user-friendly drag-and-drop interface, extensive integrations, and robust security features, simplifying data collection and streamlining business processes across various departments.
Use Cases
- Lead Generation and Contact Forms
- Event Registrations and Ticketing
- Customer Surveys and Feedback Collection
- Online Payments and Order Forms
- HR Forms (e.g., job applications, employee onboarding)
- HIPAA Compliant Healthcare Forms (e.g., patient intake, consent forms)
Features
Visibility
- Jotform Tables: Offers flexible views of submission data, including spreadsheet, calendar, and card formats, allowing for easy organization and analysis.
- Custom Report Builder: Enables users to generate visual reports and analytics from collected form data to gain insights into responses and trends.
- Admin Console Analytics (Enterprise): Provides enterprise-level users with a comprehensive administrative console featuring detailed analytics and insights into form performance and user activity.
Intelligence
- AI-powered Template Creation: Assists users in rapidly generating new form templates using artificial intelligence, streamlining the form design process.
- Conditional Logic: Allows forms to dynamically change based on user input, showing or hiding fields, skipping pages, or sending different emails, creating a personalized experience.
- Workflow Automation: Automates actions and integrates with other business applications based on form submissions, reducing manual tasks and improving efficiency.
Support
- 24/7 Customer Support: Provides round-the-clock assistance to users for any queries or technical issues.
- Dedicated Support (Enterprise): Enterprise clients receive priority real-time support and dedicated customer success management.
- Extensive Knowledge Base & Tutorials: Offers a rich library of online guides, articles, and video tutorials to help users maximize the platform's capabilities.
Technical Specifications
- Architecture
- Cloud-native SaaS, multi-tenant cloud
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, MFA (2FA)
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
- GCP
AI/ML Stack
- Machine Learning
- LLM
Security & Compliance
Certifications: SOC 2 Type II, GDPR, HIPAA, CCPA, PCI DSS Level 1, FERPA, StateRAMP
Encryption: AES-256 at rest, TLS 1.3 (256-bit SSL with SHA256 Certificate) in transit, End-to-end encryption (RSA 2048) for forms.
Pricing
- Model
- Tiered subscription (Free, Bronze, Silver, Gold, Enterprise)
- Starting Price
- Free Starter plan; Bronze: $34/month (billed annually) or $39/month (monthly); Silver: $39/month (billed annually) or $49/month (monthly); Gold: $99/month (billed annually) or $59/month (monthly); Enterprise: Contact sales for custom pricing.
- Target Customer
- SMB to Enterprise
- Contract Type
- Annual (with discounts) or Monthly
- Free Trial
- Yes, Indefinite (via Free Starter plan) (credit card required)
Ratings & Reviews
G2: 4.7/5
About Jotform
Jotform is a San Francisco-based company that provides an online form builder, mobile app builder, and PDF editor. It offers a complete digital productivity hub for building powerful forms, automating workflows, and managing tasks for over 35 million users worldwide.