Writer
The enterprise AI platform for agentic work.
Executive Summary
Writer is a full-stack enterprise AI platform that enables organizations to build, deploy, and govern AI agents for various business functions. It helps teams generate consistent, compliant, and on-brand content and automate workflows at scale. The platform is designed for large companies to create custom AI agents, offering a single place to manage their entire AI strategy and solve real-world problems with generative AI.
Use Cases
- Generating on-brand marketing content (campaigns, emails, social media posts, blog articles).
- Automating customer support responses and generating support articles.
- Drafting legal documents, performing contract risk analysis, and ensuring compliance.
- Transforming and repurposing existing content for different audiences or channels.
- Building custom AI agents for specific departmental tasks across sales, marketing, support, finance, HR, and legal.
- Analyzing internal data for insights and research.
Features
Visibility
- Agent Observability and Audit Logs: Provides full visibility into user and agent behaviors, allowing monitoring of usage, audit compliance, and accountability with event metadata and analytics.
- AI HQ Live Dashboard: Offers a real-time dashboard to monitor AI agent performance and prove ROI, ensuring transparency and control over AI operations.
- Admin Reporting: Basic admin reporting capabilities to track platform usage and manage team activities.
Intelligence
- Palmyra LLMs: In-house built and trained large language models optimized for enterprise use cases, providing top-ranked performance for generative AI tasks.
- Knowledge Graph RAG: A graph-based Retrieval-Augmented Generation (RAG) approach that connects structured and unstructured data for accurate, verifiable, and low-hallucination AI outputs.
- AI Agent Builder (AI Studio): A collaborative workspace with no-code, low-code (Agent Builder), and API tools for technical and non-technical users to design, build, and deploy custom AI agents and workflows.
- Playbooks & Routines: Automated workflows and routines that scale quality work and can be put on autopilot, ensuring consistent execution of tasks.
- Brand Voice & Personality Profiles: Allows creation of team and departmental personality profiles and style guides to ensure all generated content is on-brand and compliant.
Support
- WRITER Academy: Offers self-paced training, certifications, and on-demand courses to empower teams to transform work with AI.
- Dedicated Team & AI Program Management: Experts who assess AI maturity, train technical teams, and provide ongoing platform support and scaling, including priority enterprise support.
- Developer Documentation: Comprehensive documentation for developers to integrate Writer's generative AI technology into their applications and services.
Technical Specifications
- Architecture
- Full-stack enterprise AI platform with proprietary LLMs, graph-based RAG, and AI Studio for app building.
- Deployment
- Cloud/SaaS
- Authentication
- SAML SSO, MFA, Customizable roles and permissions
- API Available
- Yes
- MCP Server
- Yes
Infrastructure
- AWS
AI/ML Stack
- NLP
- Machine Learning
- LLM
- RAG
- Generative AI
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, GDPR, HIPAA, PCI
Encryption: AES-256 at rest, SSL/TLS in transit
Pricing
- Model
- Per user/month (Starter), Custom enterprise (Enterprise)
- Starting Price
- Starter: $39/user/month (monthly) or $29/user/month (annual). Enterprise: Contact sales.
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Monthly or Annual (Starter), Annual (Enterprise)
- Free Trial
- Yes, 14 days (credit card required)
Ratings & Reviews
G2: 4.7/5
About Writer
Writer is the full-stack generative AI platform that helps enterprises build, activate, and supervise AI agents. It provides tools for content creation, governance, and analytics, powered by its Palmyra LLMs, to scale agentic work across organizations.