Sprinklr Social
AI-powered social media management to understand, reach, and engage customers across digital channels.
Executive Summary
Sprinklr Social is an AI-powered social media management platform designed to help brands deliver positive customer experiences across all digital channels. It provides a comprehensive suite of products for social publishing, engagement, and conversational commerce. The platform enables businesses to understand, reach, and engage with their audience across over 30 digital and social channels. By leveraging advanced AI, including Generative AI, Sprinklr Social maximizes engagement, builds trust, and drives revenue through intelligent listening, publishing, and interaction capabilities.
Use Cases
- Managing and scheduling content across multiple social media platforms.
- Monitoring social conversations and brand mentions for real-time insights.
- Engaging with customers and responding to inquiries across digital channels.
- Driving sales and conversions through conversational commerce initiatives.
- Analyzing social performance and reporting on campaign effectiveness.
Features
Visibility
- Unified Social Console: Manage all social publishing, engagement, and listening activities from a single, integrated platform.
- Cross-Channel Engagement: Engage with customers and manage conversations across 30+ digital and social channels.
Intelligence
- AI-Powered Social Listening: Utilize advanced AI and Generative AI to analyze social conversations, identify trends, and gain accurate insights.
- Sentiment Analysis: Automatically detect and analyze sentiment in social mentions to understand brand perception.
Technical Specifications
- Architecture
- RESTful Web service APIs for integration and data interaction.
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Generative AI
Security & Compliance
Certifications: SOC 2 Type II, ISO/IEC 27001, GDPR, HIPAA
Pricing
- Model
- Subscription-based
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Sprinklr
Sprinklr is an American software company that provides an AI-native platform for Unified Customer Experience Management (Unified-CXM). It empowers brands to deliver extraordinary experiences at scale across every customer touchpoint, unifying fragmented teams, tools, and data.