iManage Work
Making Knowledge Work: Securely manage documents and emails with AI.
Executive Summary
iManage Work is a leading cloud-based platform that provides a centralized, matter-based system for managing documents and emails. It is primarily used by law firms, in-house legal departments, and other professional services organizations to enhance productivity, streamline collaboration, and ensure robust information governance. The platform differentiates itself through its deep integration with daily work applications, AI-powered insights, and industry-leading security, enabling knowledge workers to operate more efficiently and securely.
Use Cases
- Centralized Document and Email Management for Legal Matters
- Secure Collaboration and Co-authoring on Legal Documents
- Automated Information Governance and Compliance
- Efficient Legal Transaction Management (e.g., M&A closings)
- Knowledge Curation and Retrieval for Legal Research
- Risk Mitigation through Fine-grained Access Controls and Ethical Walls
Features
Visibility
- Document Timelines and History: Visual timelines track all activities and versions of a document, allowing users to easily review changes and refer to older versions.
- Advanced Search and Filtering: Powerful search capabilities, enhanced by AI, enable users to quickly find documents and emails using keywords, metadata, and personalized results.
- Activity Tracking: Monitors and logs user interactions with documents and workspaces, providing an auditable record of all actions.
Intelligence
- Ask iManage: A generative AI natural language assistant that allows users to interact with document sets, summarize content, extract clauses, and get cited answers to questions.
- Mailbox Assistant: Intelligent email management that prepares daily digests and automates email filing, improving productivity.
- AI Document Classification and Enrichment: Automates the classification and metadata tagging of documents, ensuring consistent organization and discoverability.
- Smart Search and Suggested Filing: AI-driven features that learn user behavior to provide more relevant search results and suggest appropriate filing locations for documents and emails.
Support
- Online Documentation and Knowledge Base: Extensive self-service resources, including guides, FAQs, and articles, to help users and administrators.
- Chat Support: Direct access to support personnel via chat for immediate assistance.
- Training (In-person, Live Online, Webinars): Various training formats available to ensure users are proficient with the platform's features and functionalities.
- Dedicated Customer Success Management: For enterprise clients, dedicated resources to ensure successful adoption and ongoing value realization.
Technical Specifications
- Architecture
- Cloud-native SaaS, Microservices, Containerization
- Deployment
- Cloud/SaaS
- Authentication
- SSO, MFA, User/Group Permissions
- API Available
- Yes
- MCP Server
- No
Infrastructure
- Azure
AI/ML Stack
- NLP
- Machine Learning
- Generative AI
- LLM
Integrations
- Microsoft Outlook
- Microsoft Word/Excel/PowerPoint
- Microsoft 365 (document authoring and collaboration)
- Adobe Acrobat
- Legal practice management and time/billing systems (via partners/connectors)
- eDiscovery and governance tools (via ecosystem and APIs)
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, GDPR
Encryption: AES-256 at rest (customer-specific encryption capabilities), TLS 1.2/1.3 in transit
Pricing
- Model
- Custom enterprise subscription
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Annual, Multi-year discounts available
- Free Trial
- Yes, Not specified (free trial available) (credit card required)
About iManage LLC
iManage provides a cloud-native, AI-powered knowledge work platform primarily for law firms, financial institutions, and corporate legal departments. It offers solutions for document and email management, security and governance, risk and compliance, and knowledge search, enabling organizations to work more productively, collaboratively, and securely.