Betterworks
Continuous performance management for a culture of growth and impact.
Executive Summary
Betterworks is an enterprise-level performance management platform designed for HR leaders, managers, and employees in mid-sized to large organizations. It facilitates continuous goal setting (OKRs), real-time feedback, recognition, and performance reviews to align individual contributions with company objectives. The platform leverages AI and advanced analytics to reduce bias, improve manager effectiveness, and drive employee engagement and retention, transforming traditional annual reviews into ongoing performance enablement.
Use Cases
- Strategic Goal Setting and Alignment (OKRs) across the organization.
- Facilitating Continuous Feedback and 1:1 Conversations between managers and employees.
- Conducting Fair and Data-driven Performance Reviews and Calibration.
- Supporting Employee Development and Career Growth through coaching and skill assessment.
- Enhancing Manager Effectiveness with AI-assisted coaching and communication tools.
- Improving Employee Engagement and Retention through recognition and transparent processes.
Features
Visibility
- Real-time Performance Dashboards: Provides interactive, real-time visualizations of individual and team performance, goal progress, and feedback activity.
- Advanced Analytics Guidebooks: Curated guidebooks focusing on critical areas like employee performance, DEI, and learning & development, developed with HR experts to provide actionable insights.
- Alignment Visualization: Maps connections between individual, team, and company goals to enhance strategic clarity and ensure everyone is working towards common objectives.
- Review Status Tracking: Tracks the progress and completion of performance reviews, providing transparency for HR and leadership.
- Employee Engagement Metrics: Tracks indicators such as feedback frequency and goal completion to help improve workplace culture and identify areas for intervention.
Intelligence
- AI-powered Goal Assist: Assists users in writing clear, purposeful, and business-aligned goals, including suggesting relevant, role-based goals.
- AI-powered Feedback Assist: Helps users write open-text feedback, refining responses for grammatical correctness, tone, and eliminating biases.
- AI-generated Performance Summaries: Consolidates feedback and performance data into key takeaways, strengths, and growth areas for easier review and coaching conversations.
- Bias Detection: AI identifies potential biases in performance ratings and feedback, empowering organizations to ensure fair and equitable performance management.
- Talent Intelligence Profiles: Analyzes employee performance, goal progress, and feedback data to build dynamic talent profiles, aiding in identifying skill gaps and supporting internal mobility.
Support
- Multi-channel Support: Offers support via email, phone, and chat, ensuring users can get assistance through their preferred method.
- Online Knowledge Base & Documentation: Provides comprehensive documentation and an online knowledge base for self-service support and learning.
- Dedicated Customer Success Management: Customers have access to Program Architects or Customer Success Managers for tailored support and guidance.
- Professional Services & Training: Offers extensive training and professional services to maximize the value of the performance management platform.
Technical Specifications
- Architecture
- Cloud-native SaaS, Multi-tenant architecture
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, OAuth 2.0, MFA (implied)
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
- Heroku
AI/ML Stack
- LLM
- Machine Learning
Integrations
- HRIS systems (e.g., Workday, UKG, ADP) for employee/org data
- Identity providers (e.g., Okta, Azure AD) for SSO
Security & Compliance
Certifications: SOC 2 Type II, GDPR
Encryption: TLS 1.2+ in transit (encrypted connections), AES-256 at rest (implied by secure data storage)
Pricing
- Model
- Per user/month, Tiered subscription (Mid-Market and Enterprise)
- Starting Price
- Starting at $7/user/month (for smaller tiers), Custom for Mid-Market and Enterprise
- Target Customer
- Mid-market to Enterprise (starting at 500 employees)
- Contract Type
- Annual or Multi-year (implied by enterprise focus)
- Free Trial
- Yes, 14 days (for some tiers), Custom demo available (credit card required)
About Betterworks Systems, Inc.
Betterworks provides enterprise performance management software that helps organizations set goals (OKRs), run continuous performance conversations, and manage employee development and feedback. The platform supports alignment, coaching, calibration, and analytics to improve performance and engagement across distributed workforces.