Sword Health
The world's first end-to-end platform to predict, prevent, and treat pain.
Executive Summary
Sword Health is a digital health company founded in 2015, dedicated to freeing the world from pain through AI-powered, clinically grounded care. The company offers virtual physical therapy programs for musculoskeletal (MSK) conditions, pelvic health, and injury prevention. Its core offering, Thrive, combines Doctors of Physical Therapy with Phoenix, an AI Care Specialist, to deliver personalized, real-time feedback for at-home physical therapy. Sword Health's platform aims to predict, prevent, and treat pain, encompassing solutions like Thrive for MSK pain, Bloom for women's pelvic health, and Move for injury prevention and movement health. This approach helps members reduce pain, avoid costly surgeries and ER visits, and significantly lowers healthcare costs for clients. Sword Health operates internationally with offices in the United States, Ireland, and Portugal.
Use Cases
- Treating acute, chronic, and post-surgical musculoskeletal pain across various body parts (e.g., back, shoulder, neck, hip, knee, elbow, ankle, wrist).
- Addressing women's pelvic health conditions, including bladder/bowel leakage, perimenopause/menopause symptoms, pregnancy/postpartum recovery, and pelvic pain.
- Injury prevention and movement health, focusing on alleviating daily soreness, building strength, improving flexibility, and fostering healthy habits.
- Predicting and preventing unnecessary musculoskeletal surgeries and other costly interventions through early detection and non-invasive care.
- Supporting weight loss and promoting overall healthy lifestyle habits.
Features
Visibility
- Clinical Data Analysis: Doctors of Physical Therapy utilize clinical data analysis to build custom plans and review member feedback and progress.
- Proprietary AI and Data Visualization: Proprietary AI and data visualization tools enable physical therapists to create personalized, data-driven programs.
- Comprehensive Member Updates and Performance Metrics: AI provides clinical specialists with comprehensive member updates and performance metrics after every session, aiding in understanding limitations and improvements.
- Daily Session Summary: A daily summary feature allows access to patients' current day and former sessions' summaries.
Intelligence
- Real-time Feedback from AI Care Specialist (Phoenix): Phoenix, the AI Care Specialist, monitors and communicates with members during therapy sessions, providing real-time feedback to ensure correct movement and appropriate progression.
- Ultra-personalized Programs: AI provides clinical specialists with comprehensive member updates and performance metrics, enabling continuous program adjustments based on changing member needs.
- Predictive Engagement: An AI-powered detection engine identifies and engages high-risk members to help them avoid costly procedures, interventions, or surgery through non-invasive clinical care.
- AI-based Surgical Risk Assessment (Predict): Predict is an AI-based tool designed to assess patient risk for musculoskeletal surgeries and identify non-surgical care options.
Support
- In-app Chat with Dedicated Physical Therapist: Members can chat directly with their dedicated physical therapist using the Sword app, with support available without appointments or scheduling.
- Dedicated Physical Therapist: Every member is matched with a Doctor of Physical Therapy who advises and adjusts their program from beginning to end.
- Email Support: Members can contact the Sword Customer Support Team via email at help@swordhealth.com for assistance and questions.
- Quick Start Guide: Every Sword kit includes a Quick Start Guide to assist with the setup and charging of the Digital Therapist kit.
Technical Specifications
- Architecture
- Sword Health's architecture combines human clinical expertise with artificial intelligence. The platform pairs Doctors of Physical Therapy with Phoenix, an AI Care Specialist, to deliver personalized care. It utilizes a 'Digital Therapist' kit, which includes a tablet and motion sensors, to provide real-time feedback and collect data during therapy sessions. The AI processes comprehensive member updates and performance metrics after each session, enabling clinicians to continuously adjust programs. An AI-powered detection engine is also used to identify members at high risk of needing costly procedures, facilitating proactive non-invasive care. The 'SWORD Health Digital Therapist®' is classified as a medical device under UK laws.
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Phoenix (AI Care Specialist)
- AI-powered detection engine
- AI Care model
- Predict (AI engine for risk assessment)
Security & Compliance
Certifications: HIPAA, HITECH, ISO 13485:2016, GDPR, HITRUST, SOC 2 Type 2, Cyber Essentials, PIPEDA
Encryption: Sword Health employs a robust encryption strategy. Personal Information is stored on encrypted servers. All sensitive information stored on backup media is encrypted, with encryption keys stored separately. The company utilizes validated cryptographic modules, including NIST-approved AES-256 and SHA-256 algorithms. Sensitive information is encrypted both at rest and in transit over public networks.
Pricing
- Model
- Outcome-based pricing, where clients are billed only when members achieve significant clinical improvement.
- Starting Price
- Contact sales
- Target Customer
- Employers,Health Plans,Unions,Government Agencies
- Free Trial
- No
Ratings & Reviews
G2: 4.7/5/5
About Sword Health
Sword Health is a digital health company that pioneered AI Care, combining Artificial Intelligence and clinical oversight to prevent pain, support recovery, and promote whole-body health. They offer digital physical therapy and other specialized solutions trusted by employers and health plans.