Dixa
About Dixa
Dixa is a Value Experience (VX) Customer Service Platform that combines cutting-edge AI with a human touch, empowering companies to deliver effortless, personalized experiences that drive customer loyalty. It operates as an omnichannel customer service platform, helping brands create meaningful customer relationships.
Company Details
- Website
- https://www.dixa.com
- Funding
- Series C
- Total Raised
- $164M
- https://www.linkedin.com/company/dixa
Specializations
- Customer Service
- AI/ML
- SaaS
- Omnichannel
- Customer Experience
Certifications
- SOC 3
- SOC 2 Type I
- SOC 2 Type II
- GDPR
Products & Solutions (6)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Dixa | customer-support | Customer Engagement | The AI-driven customer service platform for consumer brands. |
| Dixa Channels | customer-support | Live Chat & Messaging | Unified omnichannel communication for seamless customer conversations across phone, email, chat, and messaging apps. |
| Dixa Conversation Engine | customer-support | Live Chat & Messaging | No-code automation and intelligent routing for streamlined customer interactions. |
| Dixa Intelligence | customer-support | Customer Feedback & Surveys | Unlock powerful analytics and AI-driven insights to elevate customer support performance. |
| Dixa Team Hub | customer-support | Help Desk & Ticketing | Unified agent workspace with AI copilot, knowledge base, and workflow automation for faster issue resolution. |
| Mim AI Agent | customer-support | Chatbots & Virtual Agents | Instant, accurate AI support across chat, email, and WhatsApp. |
Notable Customers
- Interflora
- On
- Wise
- Deezer
- Rapha
- Too Good to Go
- Hello Print
- Wistia
- Thule
- Honest Baby Clothing