Genesys Cloud

Founded: 1990 · Menlo Park, California, United States · 5000+ employees · Private

About Genesys Cloud

Genesys is an American software company that provides customer experience (CX) and contact center solutions to mid-sized and large businesses, trusted by over 10,000 companies in more than 100 countries. It offers cloud-based and hybrid cloud software, including AI-powered experience orchestration platforms.

Company Details

Website: https://www.genesys.com/
Funding: Private Equity
Total Raised: $2.98B
LinkedIn: https://www.linkedin.com/company/genesys/

Specializations

Customer Experience
Contact Center
Cloud Software
AI/ML
Omnichannel

Certifications

SOC 2 Type II
ISO 27001
PCI DSS
GDPR Compliant
CCPA
FedRAMP
HIPAA
ISO/IEC 42001:2023

Products & Solutions (2)

Product	Category	Sub-Category	Description
Genesys DX	customer-support	Customer Engagement	Deliver intuitive digital experiences with AI-powered customer engagement.
Genesys Multicloud CX	customer-support	Voice & Call Center	Multicloud contact center software for enterprise customer experience.

Notable Customers

VF Corporation
Rochester Regional Health
Charles Sturt University