BoldDesk
About BoldDesk
BoldDesk is an AI-powered help desk software that offers scalable ticketing, automation, and multi-channel support for customer service teams. It provides features like live chat, knowledge base, and AI agents to streamline customer interactions and improve resolution times.
Company Details
- Website
- https://www.bolddesk.com
- Funding
- Bootstrapped (Product of Syncfusion)
- https://www.linkedin.com/company/bolddesk-app
Specializations
- Customer Support
- Help Desk
- AI Automation
- Omnichannel
- Ticketing
Certifications
- SOC 2 Type II
- GDPR Compliant
- HIPAA Compliant
Products & Solutions (6)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| BoldDesk AI Agent | customer-support | Chatbots & Virtual Agents | Automate customer support with a 24/7 AI virtual assistant that handles queries and tasks. |
| BoldDesk AI Copilot | customer-support | Help Desk & Ticketing | Reply 3× Faster With Grounded AI for Customer Support |
| BoldDesk Help Desk | customer-support | Help Desk & Ticketing | Next-Gen AI Customer Service Software for Smarter Support. |
| BoldDesk Knowledge Base | customer-support | Knowledge Base & Self-Service | Empower customers and employees with a comprehensive self-service knowledge base. |
| BoldDesk Live Chat | customer-support | Live Chat & Messaging | Affordable, intuitive, and scalable live chat for real-time customer support. |
| BoldDesk Omnichannel Customer Service | customer-support | Help Desk & Ticketing | Unify customer interactions from multiple channels into a single platform for seamless support. |