Cognigy

Founded: 2016 · Düsseldorf, Germany · 201-500 employees · Acquired Subsidiary of Public Company

About Cognigy

Cognigy, now part of NICE, is an enterprise software company that provides a conversational AI and automation platform (Cognigy.AI) for building virtual agents and automating customer service and contact center workflows. The platform, delivered as a SaaS solution, focuses on omnichannel conversational experiences, agentic AI, and enterprise integrations.

Company Details

Website: https://cognigy.com
Funding: Acquired
Total Raised: $174M
LinkedIn: https://www.linkedin.com/company/nicecognigy
GitHub: https://github.com/Cognigy

Specializations

Conversational AI
Agentic AI
Generative AI
Enterprise
Customer Support

Certifications

ISO 27001
ISO 27701
ISO 42001
SOC 2 Type II
C5
HIPAA
GDPR
ISO 9001
CCPA
Ecovadis

Products & Solutions (4)

Product	Category	Sub-Category	Description
Agent Copilot	customer-support	Help Desk & Ticketing	Empowering service agents with real-time AI assistance, knowledge, and automation.
AI Ops Center	project-management	Resource Planning	Real-time operational control for enterprise AI agent performance and reliability at scale.
Cognigy	customer-support	Chatbots & Virtual Agents	Build, orchestrate, and scale enterprise AI Agents for exceptional customer service.
Cognigy Simulator	research-development	Scientific Computing	Data-informed testing and reporting for enterprise AI Agents to evaluate performance and compliance.

Notable Customers

Lufthansa Group
Mercedes-Benz
Bosch
Toyota
DHL
Nestlé
Frontier Airlines
Daimler