Gladly

Founded: 2014 · San Francisco, United States · 201-500 employees · Private

About Gladly

Gladly is an AI-powered customer service platform built around people, not tickets, that unifies all customer interactions across channels into a single, continuous conversation. It aims to deliver radically personal and efficient service, driving customer loyalty and revenue for B2C brands.

Company Details

Website: https://www.gladly.com
Funding: Series E
Total Raised: $208M
LinkedIn: https://www.linkedin.com/company/gladly-inc

Specializations

Customer Service AI
Customer Experience
SaaS
AI/ML
Enterprise

Certifications

SOC 2 Type II
PCI-DSS
GDPR Compliant
CCPA Compliant

Products & Solutions (1)

Product	Category	Sub-Category	Description
Gladly	customer-support	Help Desk & Ticketing	Customer experience AI built for LTV, delivering radically personal and efficient service.

Notable Customers

Nordstrom
Warby Parker
Crate & Barrel
Ralph Lauren
Tory Burch
Rothy's
Ulta
TUMI