Talkdesk AI
About Talkdesk AI
Talkdesk is a global cloud contact center leader for enterprises of all sizes. Its Customer Experience Automation (CXA) platform and Industry Experience Clouds leverage AI and automation to deliver modern customer service, improve agent productivity, and drive exceptional customer outcomes.
Company Details
- Website
- https://talkdesk.com
- Funding
- Series D
- Total Raised
- $576M
- https://www.linkedin.com/company/talkdesk
Specializations
- Contact Center
- AI/ML
- SaaS
- Customer Experience
- Customer Experience Automation
- Enterprise
Certifications
- SOC 2 Type II
- SOC 3
- ISO 27001
- PCI DSS Level 1
- HIPAA
- GDPR Compliant
- ISO 22301
- ISO/IEC 42001
Products & Solutions (6)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Talkdesk | customer-support | Voice & Call Center | AI-powered cloud contact center for seamless customer experiences. |
| Talkdesk Autopilot | customer-support | Chatbots & Virtual Agents | AI-powered virtual agent for 24/7 automated customer self-service. |
| Talkdesk CX Cloud | customer-support | Voice & Call Center | AI-powered cloud contact center platform for seamless omnichannel customer service. |
| Talkdesk Express | customer-support | Voice & Call Center | AI-powered customer service for small businesses, designed for ultra-fast setup. |
| Talkdesk Identity | customer-support | Voice & Call Center | AI-powered identity verification for secure contact centers. |
| Talkdesk Navigator | customer-support | Customer Engagement | Generative AI for intuitive, conversational customer journey orchestration. |
Notable Customers
- IBM
- Accenture
- Canon
- Serta Simmons
- Farfetch
- BankUnited
- OpenTable
- Petco