Intercom Fin
About Intercom Fin
Intercom, Inc. is a San Francisco-headquartered software company that provides an AI-first customer service platform, enabling businesses to engage users through messaging, chatbots, automation, and support tools for marketing and retention. It is a market-leading customer communications platform that helps B2B companies acquire, engage, and support customers through personalized and timely communication.
Company Details
- Website
- https://intercom.com
- Funding
- Intercom has raised a total of $240.8M over eight funding rounds, with the latest being a secondary market round in August 2023. The largest primary round was a $125M Series D in March 2018 led by Kleiner Perkins.
- Total Raised
- $240.8M
- https://www.linkedin.com/company/intercom
- GitHub
- https://github.com/intercom
Specializations
- SaaS
- Customer Service AI
- Customer Messaging
- B2B
- Customer Support
Products & Solutions (6)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Articles | customer-support | Knowledge Base & Self-Service | The #1 AI Agent for customer service, resolving complex queries with high-quality answers. |
| Inbox | customer-support | Help Desk & Ticketing | A unified, AI-enhanced team inbox for personalized customer support. |
| Intercom | marketing | Marketing Automation | The AI customer service company. |
| Messages | marketing | Email Marketing | AI-powered in-app messaging and email campaigns for engaging customers and resolving queries. |
| Product Tours | marketing | Content Marketing | Guide users through your product with interactive, step-by-step tours. |
| Surveys | marketing | Marketing Analytics | Gather customer feedback and enhance your Messenger experience. |
Notable Customers
- Microsoft
- BASF Catalysts
- Sysco
- Amgen
- State of Arkansas
- Atlassian
- Amazon
- Lyft Business