helpscout
About helpscout
Help Scout is a global remote SaaS company that provides a customer support platform, including a shared inbox, knowledge base, and multichannel messaging. It offers AI, automation, and reporting tools to help teams deliver human-centered support. The company serves small to mid-market businesses across various industries.
Company Details
- Website
- https://www.helpscout.com
- Funding
- Series B1
- Total Raised
- $52.9M
- https://www.linkedin.com/company/help-scout
- GitHub
- https://github.com/helpscout
Specializations
- SaaS
- Customer Support
- Help Desk
- Knowledge Base
- AI/ML
Certifications
- SOC 2 Type II
- HIPAA
- ISO 27001:2022
- TX-RAMP Level 2
- HITRUST CSF
Products & Solutions (7)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| AI Answers | customer-support | Chatbots & Virtual Agents | Instantly resolve customer requests and deflect tickets with an AI-powered self-service assistant. |
| AI Assist & Drafts | customer-support | Help Desk & Ticketing | AI-powered tools for agents to summarize, adjust tone, translate, and draft responses in the shared inbox. |
| Beacon | customer-support | Knowledge Base & Self-Service | Embeddable support widget for self-service, live chat, and contact forms on your website or app. |
| Docs | customer-support | Knowledge Base & Self-Service | Empower customers with self-service answers and reduce support volume with a powerful knowledge base. |
| Help Scout | customer-support | Help Desk & Ticketing | Scale customer support with AI and human-powered tools, without losing the personal touch. |
| Live Chat (Beacon) | customer-support | Live Chat & Messaging | Provide real-time customer support and self-service with AI Answers through live chat on your website. |
| Shared Inbox | customer-support | Live Chat & Messaging | Manage customer conversations collaboratively across email, chat, and social in a shared inbox. |
Notable Customers
- Buffer
- Basecamp
- Trello
- AngelList