Kayako
About Kayako
Kayako is a customer service software company that provides cloud-based and on-premise help desk, CRM, and live chat software. Acquired by ESW Capital in 2018, Kayako now focuses on an AI Help Desk Platform to clear backlogs, raise CSAT, and speed responses for businesses of all sizes.
Company Details
- Website
- https://www.kayako.com
- Funding
- Acquired by ESW Capital (2018)
- https://www.linkedin.com/company/kayako
Specializations
- SaaS
- Customer Support
- Help Desk
- AI/ML
- Live Chat
Certifications
- PCI DSS
- ISO 27001
- ISO 27017
- ISO 27018
- GDPR Compliant
Products & Solutions (5)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| AI Ticketing Software | customer-support | Help Desk & Ticketing | Automates ticket classification, prioritization, routing, and reply drafting for faster customer support. |
| Internal IT Support Desk | customer-support | Help Desk & Ticketing | Streamline internal IT support and empower your IT team. |
| Kayako | customer-support | Help Desk & Ticketing | AI-powered help desk to clear backlogs, raise CSAT, and speed responses. |
| Kayako One Agent | customer-support | Chatbots & Virtual Agents | AI-powered support to automate workflows and enhance agent productivity within Kayako. |
| Shared Inbox Software | customer-support | Live Chat & Messaging | Unify customer conversations from all channels in one collaborative inbox. |
Notable Customers
- NASA
- Peugeot
- De Beers
- American Motorcyclist Association
- Trilogy
- Aurea
- GFI Software