five9
About five9
Five9 is a leading provider of cloud contact center (CCaaS) software, empowering organizations to manage customer interactions across various channels. The company leverages AI-driven automation, workforce optimization, and CRM integrations to enhance customer experience and agent productivity for mid-market and enterprise customers.
Company Details
- Website
- https://www.five9.com
- Funding
- Public (IPO in 2014)
- Total Raised
- $84.1M
- Stock Ticker
- FIVN
- https://www.linkedin.com/company/five9/
Specializations
- Contact Center
- CCaaS
- SaaS
- Cloud
- AI/ML
- Customer Experience
Certifications
- SOC 2 Type II
- PCI DSS Level 1
- GDPR Compliant
- ISO 27001
- HIPAA
- Cyber Essentials
Products & Solutions (6)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Five9 | customer-support | Voice & Call Center | Anticipate needs, empower agents, and build trust that drives lasting connections. |
| Five9 Digital Engagement | customer-support | Customer Engagement | Seamless omnichannel customer interactions across digital and voice channels. |
| Five9 Genius AI | customer-support | Voice & Call Center | Elevate CX with AI Agents, Agent Assist, and intelligent automation. |
| Five9 Intelligent Virtual Assistant (IVA) | customer-support | Chatbots & Virtual Agents | AI-powered virtual agents for self-service and customer assistance. |
| Five9 Virtual Contact Center (VCC) | customer-support | Voice & Call Center | Deliver exceptional customer experiences with a comprehensive, scalable cloud contact center. |
| Five9 Workforce Engagement | hr | Employee Engagement & Culture | Optimize agent performance and employee experience with comprehensive workforce engagement. |