Zoho CRM
Build lasting relationships and sell smart
Executive Summary
Zoho CRM is a comprehensive customer relationship management software designed to help businesses manage their sales, marketing, and customer support operations. It enables organizations to build lasting relationships with customers and streamline their sales processes. The platform offers tools for lead management, contact organization, deal tracking, and sales forecasting. Beyond core sales functionalities, Zoho CRM also supports marketing automation, allowing businesses to execute campaigns, track performance, nurture leads, and manage customer interactions. For customer support, it provides features to manage cases, track service requests, and improve customer satisfaction. With various editions available, including a free version for small teams, Zoho CRM caters to a wide range of business needs, from home businesses to larger enterprises.
Use Cases
- Managing sales pipelines and opportunities
- Automating marketing campaigns and lead nurturing
- Providing customer support and service management
- Tracking customer interactions and building relationships
- Managing leads and contacts on the go with mobile apps
Features
Visibility
- Customizable Dashboards: Gain a comprehensive overview of sales performance, marketing campaigns, and customer service metrics with customizable dashboards.
- Mobile CRM App: Access and manage leads, contacts, deals, and activities on the go with dedicated mobile applications.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
- MCP Server
- Yes
AI/ML Stack
- Zia
- AI agents
- MCP
Security & Compliance
Certifications: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, GDPR, HIPAA
Encryption: All access tokens like login credentials and passwords are encrypted at rest.
Pricing
- Model
- Per user/month
- Starting Price
- ₹800/user/month
- Target Customer
- SMB,Mid-Market,Enterprise
- Contract Type
- Monthly or annually billed subscription
- Free Trial
- Yes
Ratings & Reviews
G2: 4.1/5 (3000 reviews) · Capterra: 4.3/5 (7000 reviews)
About Zoho
Zoho Corporation is an Indian multinational technology company specializing in the development and provision of cloud-based business software solutions. It offers a comprehensive suite of over 55 integrated applications designed to streamline operations for small to large enterprises, covering areas like CRM, productivity, collaboration, and business management.
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