NetSuite CRM
Gain a true 360-degree view of your customers.
Executive Summary
NetSuite CRM is a comprehensive customer relationship management solution designed to unify and optimize sales, marketing, and customer service operations. It provides businesses with a true 360-degree view of their customers, consolidating all interactions and data into a single platform. Key capabilities include Sales Force Automation (SFA) to boost sales productivity and improve forecast accuracy, Marketing Automation to streamline campaign management and lead nurturing, and Customer Service Management for efficient case resolution and support. Natively integrated with the broader NetSuite ERP platform, NetSuite CRM eliminates data silos, ensuring seamless information flow from lead generation to order fulfillment and post-sales support. This integration empowers businesses to align their customer-facing teams, enhance customer relationships, and drive growth by providing a unified source of truth for all customer-related activities. The solution is designed to help companies manage the entire customer lifecycle effectively.
Use Cases
- Automating sales processes, managing opportunities, and improving sales forecast accuracy.
- Planning, executing, and tracking marketing campaigns, lead nurturing, and customer segmentation.
- Managing customer support cases, service requests, and delivering consistent customer service.
- Streamlining partner relationships, channel sales, and joint marketing efforts.
- Providing a unified view of customer data across sales, marketing, and service departments.
Features
Visibility
- 360-Degree Customer View: Provides a complete, real-time view of all customer interactions, transactions, and history across sales, marketing, and service.
- Sales Pipeline Visibility: Track opportunities, forecast sales, and monitor sales team performance with real-time dashboards and reports.
Support
- Case Management: Efficiently manage and resolve customer inquiries and support tickets with automated routing and tracking.
- Customer Service Management: Manage all aspects of customer support, including case tracking, issue resolution, and customer communication.
Technical Specifications
- Architecture
- Cloud-native, unified platform integrated with ERP
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- Oracle Cloud Infrastructure
Security & Compliance
Certifications: SOC 1 Type II, SOC 2 Type II, ISO 27001:2013, ISO 27018, PCI DSS
Encryption: Data encryption at rest and in transit.
Pricing
- Model
- Subscription-based, custom pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Annual
About Oracle Netsuite
Oracle NetSuite is a cloud-based enterprise software company that provides a suite of applications, including financials, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and e-commerce solutions. Founded in 1998, it was acquired by Oracle Corporation in 2016 and now operates as a Global Business Unit within Oracle, serving over 42,000 customers in 219 countries and territories.