Sentiment Analysis API
Detects and scores emotional tone and sentiment in speech.
Executive Summary
AssemblyAI's Sentiment Analysis API is a cloud-first service designed for developers to accurately detect and understand emotional tone in spoken language. It identifies positive, negative, and neutral sentiments within speech segments, entities, or keywords, assigning both a score and a magnitude to quantify the emotional intensity. This API is crucial for applications requiring deep insights from voice data, such as customer service analytics, media monitoring, and meeting analysis, enabling businesses to gain measurable value from their audio interactions. Built for scalability and ease of integration, it supports a wide range of use cases from startups to Fortune 500 enterprises.
Use Cases
- Analyzing customer service calls for emotional tone and agent performance
- Monitoring media and social audio for sentiment trends and public opinion
- Extracting sentiment from meeting discussions to gauge participant engagement
- Understanding emotional context in healthcare consultations for improved patient care
- Gauging user feedback and satisfaction from voice interactions in applications
Features
Intelligence
- Sentiment Scoring: Assigns a score and magnitude to positive, negative, and neutral sentiments detected in speech segments, entities, or keywords.
- Emotional Tone Detection: Identifies and understands the emotional tone conveyed within spoken language.
Technical Specifications
- Architecture
- Cloud-first API service
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- AWS
AI/ML Stack
- ASR
- NLU
Integrations
- Make
- Postman
- Activepieces
- Recall.ai
Security & Compliance
Certifications: SOC 2 Type 2
Encryption: Data encrypted in transit and at rest
Pricing
- Model
- API-based, usage-based
- Target Customer
- SMB,Mid-Market,Enterprise
About AssemblyAI
AssemblyAI is a developer-focused AI company that provides speech-to-text and audio intelligence APIs for transcription, summarization, content moderation, and other speech and audio understanding tasks. Their cloud APIs enable developers and enterprises to build voice-enabled applications and extract insights from audio at scale.