eLabFTW Support
Expert support and custom development for eLabFTW users.
Executive Summary
eLabFTW Support, offered by Deltablot, provides professional services to users of the eLabFTW Electronic Lab Notebook (ELN) software. This includes comprehensive technical assistance for troubleshooting, bug resolution, and general usage guidance, ensuring smooth operation and optimal utilization of the platform. Beyond reactive support, the service also encompasses custom feature development, allowing research institutions and labs to tailor eLabFTW to their unique workflows and specific scientific requirements. Deltablot's expertise extends to integration support, helping users connect eLabFTW with other laboratory systems like DSpace, and providing guidance to maintain compliance with regulatory standards such as GDPR. This holistic support model aims to enhance the overall user experience and operational effectiveness of eLabFTW deployments.
Use Cases
- Resolving technical issues and bugs within eLabFTW.
- Developing custom features to meet specific research or institutional needs.
- Integrating eLabFTW with other laboratory information systems (e.g., DSpace).
- Receiving expert guidance on eLabFTW best practices and workflow optimization.
- Ensuring eLabFTW deployment and usage comply with regulatory requirements like GDPR.
Features
Support
- Technical Troubleshooting: Resolving technical issues, bugs, and providing general usage assistance for eLabFTW.
- Custom Feature Development: Designing and implementing bespoke functionalities tailored to specific user requirements.
- System Integration Support: Assisting with the integration of eLabFTW with other laboratory systems, including DSpace.
- Regulatory Compliance Consulting: Guidance and support to ensure eLabFTW usage adheres to data privacy and regulatory standards like GDPR.
Technical Specifications
- Architecture
- Hosted managed service
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- GNU/Linux
- RockyLinux
- MySQL
Integrations
- DSpace
Security & Compliance
Certifications: ISO 27001, HDS, ISO 50001, SecNumCloud, ISO 27018, ISO 27017, LUCIE 26000, eIDAS qualified timestamping
Encryption: TLS in transit, encryption at rest on SecNumCloud plan
Pricing
- Model
- Per year
- Starting Price
- From 3000 € / yr
- Target Customer
- SMB,Mid-Market,Enterprise
- Contract Type
- Annual subscription
- Free Trial
- No
About eLabFTW
eLabFTW is an open-source electronic laboratory notebook (ELN) manager for research teams, designed by researchers for researchers. It enables users to store and organize research experiments and related data, and features a database for managing laboratory resources. Deltablot, founded in 2019, provides hosting and support services for eLabFTW users globally.