Online Reputation Management
Track reviews, respond fast, and boost your brand reputation.
Executive Summary
Zonka's Online Reputation Management (ORM) software provides tools to monitor public reviews across various platforms, analyze customer sentiment, and facilitate rapid responses to feedback. It helps businesses proactively manage their online presence, protect their brand image, and improve overall reputation by turning insights into actionable strategies. The platform is part of Zonka Feedback's broader AI Customer Feedback & Intelligence suite, designed to help organizations listen, analyze, act, and improve customer experiences.
Use Cases
- Monitoring and responding to customer reviews on public platforms.
- Analyzing sentiment from customer feedback to identify brand perception trends.
- Proactively improving brand reputation by addressing negative feedback quickly.
- Gathering feedback (NPS, CSAT, CES) to understand customer satisfaction and loyalty.
- Identifying areas for product or service improvement based on public feedback.
Features
Visibility
- Review Monitoring: Track and monitor public reviews across various online platforms.
- Sentiment Analysis: Analyze the sentiment of reviews to understand public perception of your brand.
Intelligence
- AI-Powered Feedback Analysis: Utilize AI to analyze customer feedback, identify sentiment, and uncover key themes.
- Thematic Analysis: Perform thematic analysis using AI to unlock faster insights from feedback data.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- AWS
AI/ML Stack
- AI-powered insights
Security & Compliance
Certifications: SOC 2, GDPR, HIPAA, ISO 27001:2022
Pricing
- Model
- Subscription-based
- Starting Price
- $49
- Target Customer
- SMB,Mid-Market,Enterprise
- Contract Type
- Annual, Monthly
About Zonka
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses listen, analyze, and act on customer feedback across various channels. It provides tools for surveys, feedback management, and real-time analytics to improve customer experiences.
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