Candidly

AI-driven financial wellness platform for student debt and savings optimization.

by Candidly · Employee Wellness

Executive Summary

Candidly (formerly FutureFuel.io) is an AI-driven financial wellness platform that provides comprehensive solutions for education expenses, student debt repayment, and wealth building. The platform partners with employers, retirement recordkeepers, and financial institutions to seamlessly integrate its technology into existing digital experiences. Candidly offers a suite of benefits including student loan assistance, emergency savings, tuition reimbursement, and student loan retirement matching, aiming to empower individuals to achieve financial freedom and build long-term wealth. Candidly's mission is to make trusted, intelligent, and comprehensive solutions accessible to Americans, helping them navigate the complexities of education financing and debt management. By leveraging AI-driven guidance and a vertically integrated infrastructure, Candidly simplifies processes like federal repayment plan optimization, Public Service Loan Forgiveness applications, and personalized financial coaching. The platform is designed to reduce financial stress, improve employee retention for employers, and enable users to make simultaneous progress on debt reduction and savings goals. Candidly emphasizes security, with data encryption at rest and in transit, robust network protections, and regular penetration testing. The company is committed to providing a secure and user-friendly experience, supporting individuals through every step of their financial wellness journey.

Use Cases

  • Student Debt Solutions (e.g., Federal Repayment Plan Optimizer, Smart Payments, Student Loan Refinancing Finder, Public Service Loan Forgiveness).
  • College Planning (e.g., 529 Plan Finder, Private Student Loan Finder, Calculators and Tools).
  • Emergency Savings.
  • Tuition Reimbursement.
  • Student Loan Retirement Match.

Features

Visibility

  • Loan Overview: Displays number of loans, current balance, monthly payment, and interest rate per servicer.
  • Verification Status: Indicates if a loan account is verified, unverified, or pending.
  • Primary Loan Indicator: Marks the account receiving contributions and payments (employer contributions, Auto Crush, Round-Up).
  • Detailed Loan View: Provides individual loan details such as loan type, amount paid, balance, interest rate, start date, and original balance.
  • Admin Dashboard: Allows employers to track employee engagement and manage enrollment data.

Intelligence

  • In-Platform AI Guidance: Delivers personalized, actionable financial insights.
  • Conversational AI Tool (Cait): Provides intuitive, conversational AI experience for college planning and student debt repayment.
  • Federal Repayment Plan Optimizer: Enables users to discover, compare, and enroll in income-driven repayment plans.
  • Smart Payments: Facilitates faster student debt repayment through spare-change and recurring payments.
  • Student Loan Refinancing Finder: Compares lenders side-by-side to help users find lower interest rates.
  • 529 Plan Finder: Helps users discover and compare 529 college savings plans.
  • AI-Powered Savings Optimization (Onward): Offers customized strategies for optimizing savings across all consumer debt categories.

Support

  • One-on-one Coaching: Sessions with Certified Student Loan Professionals for personalized guidance.
  • Conversational AI Tool (Cait): Provides instant, AI-driven support and guidance.
  • Email Support: Available via help@getcandidly.com, with responses typically within one business day during support hours.
  • Live Chat Support: Accessible through the 'Candidly Support' icon on the platform for quick assistance.
  • Phone Support: Available at (866) 719-3437 during support hours.

Technical Specifications

Architecture
Candidly utilizes a vertically integrated infrastructure, building its own systems for solutions like student loan retirement matching to ensure faster implementation and reliable data tracking. The platform incorporates AI-driven guidance, including an enterprise-grade deterministic AI system called the Candidly Intelligence Center and a conversational AI tool named Cait, which leverages a sophisticated multi-agent system for personalized financial guidance. Candidly's infrastructure is hosted and managed within Amazon's secure data centers, utilizing Amazon Web Services (AWS) technology.
Deployment
SaaS
Authentication
SSO/SAML
API Available
Yes

Infrastructure

  • AWS

AI/ML Stack

  • In-Platform AI Guidance
  • Candidly Intelligence Center (enterprise-grade deterministic AI system)
  • Conversational AI (Cait, multi-agent system)

Security & Compliance

Certifications: SOC 1 – Type 2, SOC 2 – Type 2, PCI, FISMA, BSA/AML, CCPA

Encryption: All data transmitted through Candidly's systems is secured with TLS 1.2 or above. Client data stored in databases is encrypted at rest using AES 256 symmetric key encryption, managed by Amazon Key Management Service. Sensitive financial data, such as bank account numbers, is encrypted with unique keys, and user passwords are stored using an irreversible hash function.

Pricing

Model
Subscription-based for employers and financial institutions.
Starting Price
Contact sales
Target Customer
SMB,Mid-Market,Enterprise,Employers,Record Keepers and Advisors,Financial Institutions
Free Trial
No

About Candidly

Candidly (formerly FutureFuel.io) is a financial wellness platform that empowers Americans to pay off debt and build wealth. It offers AI-powered solutions for student loan assistance, emergency savings, and tuition reimbursement, managing workflows like loan verification, payment tracking, and employer matching calculations.

Founded: 2016 · Headquarters: New York, United States · Employees: 51-200 · Private