Order-to-Cash (O2C) Automation Solution
Automate your O2C cycle with AI for faster cash collection and improved customer satisfaction.
Executive Summary
Esker's Order-to-Cash (O2C) Automation Solution provides a comprehensive, AI-driven platform designed to streamline and automate the entire O2C cycle. This includes critical processes such as order processing, accounts receivable management, and customer service interactions. By leveraging artificial intelligence, the solution aims to eliminate manual tasks, reduce errors, and accelerate cash collection. The solution integrates seamlessly with existing ERP systems, offering robust connectivity through various methods including REST APIs. It empowers businesses to enhance operational efficiency, improve customer satisfaction through faster and more accurate order fulfillment, and gain better visibility into their financial operations. Esker's O2C automation helps companies optimize working capital, mitigate risks, and ensure compliance across their financial workflows.
Use Cases
- Automating sales order entry and processing from various channels.
- Streamlining accounts receivable and collections management to accelerate cash flow.
- Enhancing customer service through faster order status inquiries and dispute resolution.
- Improving cash application and deductions management efficiency.
- Facilitating global e-invoicing and electronic data interchange (EDI) compliance.
Features
Visibility
- Real-time O2C Dashboards: Provides a comprehensive, real-time view of order statuses, AR aging, cash flow, and key performance indicators across the entire O2C cycle.
- Document Tracking & Management: Monitor the status of all submitted documents, including orders and invoices, with detailed statistics and query capabilities for full transparency.
Intelligence
- AI-Powered Data Extraction: Automatically extracts and validates data from various order and invoice formats using advanced machine learning algorithms, reducing manual effort.
- Predictive Analytics for Cash Flow: Leverages AI to forecast payment behaviors, identify potential delays, and optimize cash collection strategies for improved working capital.
- Anomaly Detection: Identifies unusual patterns or exceptions in O2C processes for proactive intervention, risk mitigation, and continuous process improvement.
Technical Specifications
- Architecture
- Cloud-native, microservices-based architecture leveraging REST and SOAP APIs for extensive integration capabilities with ERP systems.
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Machine Learning
- Natural Language Processing
- Embedded AI
Integrations
- SAP
- Boomi
Security & Compliance
Certifications: GDPR
Encryption: Automatic encryption of all data at rest.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Esker
Esker is a leader in AI-driven process automation software, specializing in cloud-based automation for source-to-pay and order-to-cash cycles, including procurement, accounts payable, accounts receivable, and customer service management.
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