Melio
Simplify business payments: Pay and get paid with ease.
Executive Summary
Melio is a B2B payment platform designed for small to mid-sized businesses (SMBs) and their accounting advisors. It streamlines accounts payable and receivable processes, enabling efficient vendor payments and customer collections. The platform's core value lies in reducing manual work, improving cash flow management, and offering payment flexibility, ultimately helping businesses save time and operate more efficiently.
Use Cases
- Paying vendors and contractors via ACH bank transfer, credit card, or check, regardless of their preferred method.
- Receiving payments from customers via direct deposit or check, with options for custom payment links.
- Automating bill payment processes and managing multi-level approval workflows to improve efficiency.
- Optimizing cash flow by selecting different payment methods and speeds that align with business needs.
- Streamlining B2B transactions for small and mid-sized businesses, reducing administrative time.
- Making international payments to global vendors with competitive exchange rates and transparent fees.
Features
Visibility
- Full Cash Flow Control: Easily track and control all accounts payable and accounts receivable transactions from a single, intuitive dashboard.
- Payment Tracking: Monitor the status of each payment, from initiation to delivery and deposit, and maintain a comprehensive payment history.
- Audit Trail Reports: Access detailed audit trail reports for all financial activities, ensuring transparency and accountability.
Intelligence
- Automated Approval Workflows: Set up multi-level approval processes based on payment amounts, vendor types, or other business rules to maintain control and operational efficiency.
- Smart Invoice Capture (OCR): Automatically extract relevant data from uploaded invoices using optical character recognition, reducing manual entry and errors.
- Flexible Payment Scheduling: Schedule payments for specific dates, allowing businesses to manage cash flow effectively and avoid late fees.
Support
- Comprehensive Help Center: An extensive online knowledge base provides answers to common questions and guides for using the platform.
- Live Chat Support: Direct access to support agents via live chat for immediate assistance during business hours.
- Email & Callback Support: Users can contact support via email or request a phone callback from a customer success associate.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- Multi-factor authentication (MFA) and 2-step verification are implemented to secure user accounts.
- API Available
- Yes
- MCP Server
- No
Integrations
- QuickBooks
- Xero
- QuickBooks Desktop
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS Level 1 (via third-party processor)
Encryption: Data at rest is encrypted using AES-256, data in transit uses TLS 1.3 (minimum TLS 1.2), and user passwords are hashed and salted.
Pricing
- Model
- Tiered subscription with transaction fees
- Starting Price
- Go (Free), Core ($25/month), Boost ($55/month). Card payments 2.9%, additional ACH $0.50 each.
- Target Customer
- SMB, Mid-Market, Accounting Firms
- Contract Type
- Monthly available
- Free Trial
- Yes, 30 days (credit card required)
About Melio
Melio is a B2B payments platform founded in 2018 that simplifies bill management and accounts payable processes for small and medium-sized businesses. It enables businesses to pay vendors, suppliers, and contractors using various methods, including ACH bank transfers, credit cards, and paper checks, while integrating with popular accounting software for real-time bookkeeping.