SAP Commerce Cloud
Deliver outstanding customer buying experiences that convert visitors to clients.
Executive Summary
SAP Commerce Cloud is an enterprise e-commerce platform designed to deliver outstanding customer buying experiences. It focuses on converting visitors into loyal customers by providing comprehensive, unified commerce capabilities across all channels, from initial engagement to post-purchase loyalty. The solution leverages AI-driven discovery to capture demand and offers robust features for product catalog management, flexible pricing, targeted promotions, and diverse payment options. It aims to streamline the entire customer journey, ensuring consistent and exceptional experiences across web, mobile, and in-store touchpoints. As part of the SAP ecosystem, SAP Commerce Cloud offers ready-to-go integrations and a composable architecture, allowing businesses to adapt and scale their e-commerce operations efficiently. The platform adheres to high standards of security and compliance, providing contractual assurances for data protection and privacy.
Use Cases
- Delivering unified, omnichannel commerce experiences for B2B and B2C customers.
- Managing extensive product catalogs, complex product variants, pricing, and promotions across various sales channels.
- Optimizing payment processing and checkout flows to improve conversion rates and customer satisfaction.
- Leveraging AI for personalized product discovery, intelligent search, and recommendations to enhance customer engagement.
- Integrating with other SAP and third-party systems for seamless order management, customer relationship management, and supply chain operations.
Features
Visibility
- Unified Commerce Experiences: Deliver consistent and seamless buying experiences across all customer touchpoints, including web, mobile, and in-store.
- Product Catalog Management: Manage extensive product catalogs, including complex product variants, rich media, and detailed product information.
- Pricing, Promotions, and Payments: Implement flexible pricing strategies, create targeted promotions, and support diverse payment options for global markets.
Intelligence
- AI-Driven Discovery: Leverage artificial intelligence to power intelligent search, personalized recommendations, and dynamic content for enhanced customer engagement.
- Intelligent Product Recommendation Integration: Integrate with SAP Intelligent Product Recommendation for advanced cross-selling and up-selling capabilities.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- SAP Cloud
Integrations
- SAP Variant Configuration and Pricing
- SAP Intelligent Product Recommendation
Security & Compliance
Certifications: SOC 1, SOC 2
Pricing
- Model
- Subscription-based
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About SAP
SAP SE is a German multinational software corporation and a global leader in enterprise applications and business AI. For over 50 years, SAP has provided comprehensive software solutions to manage business operations and customer relations, uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.